Inn Express Nashville - Front Desk Manager OEM

Holiday Inn Express Nashville Downtown - Front Desk Manager OEM Address 920 Broadway, Nashville, TN, 37203

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly.

If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory
  
  Skills:
  
  Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication
  
  Skills:
  
  Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Whether traveling for business or leisure, rest assured that our guest have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District.

Each guest room is equipped with upgraded and enhanced 200mg Wi‑Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.