Sheraton Grand Nashville - Front Desk Manager OEM

Job Description

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At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you’ll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You’ll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly.

If you’re a customer service superstar with strong leadership and problem‑solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory
  
  Skills:
  
  Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem‑Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication
  
  Skills:
  
  Clearly convey information and resolve concerns from co‑workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions within the area. At our Hotel we’re committed to providing exception guest service where we aim to exceed our guests standards.

Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. In addition, we are conveniently located only a few blocks from central bus station. So, if you have a guest first mentality and you’re interested in joining a supportive team with a winning culture look not further!

Come join a team where you can grow, succeed, and belong.