Front Desk Agent

Front Desk Agent – Chartwell Hospitality

Step into the vibrant heart of Music City and join the team at Motto by Hilton Nashville Downtown, where your role extends beyond the front desk to becoming an ambassador of hospitality. Located in the bustling city of Nashville, our hotel is not just a place to stay, but a launching pad into a world rich with history, culture, and music.

Every guest interaction offers you a chance to make someone’s day brighter. Whether you’re welcoming a family embarking on an adventurous vacation or attending to a travel‑weary guest with courteous efficiency, your role as the first point of contact is crucial. Your warmth and genuine helpfulness set the tone for the entire guest experience, influencing their entire stay and their perception of the Hilton brand.

• Make a lasting impression as you greet and assist guests with a passionate enthusiasm that mirrors the energetic spirit of Nashville itself.
• Handle daily interactions with grace, whether in person or over the phone, ensuring every guest feels welcomed and valued.
• Efficiently manage reservations, check‑ins, and check‑outs, and confidently handle transactions, all while maintaining accuracy and a friendly demeanor.
• Provide problem solving for guests, using computer and software systems to keep operations smooth and guests happy.
• Be nimble on your feet, occasionally lifting up to 20 pounds, and always ready to lend a hand wherever it’s needed.

• Fluency in English is essential.
• Strong communication skills, both written and verbal.
• Comfortable using computers and software.

• Engage in a workplace filled with opportunities for professional growth and development.
• Benefit from a comprehensive package that includes medical, dental, vision, life insurance, and long/short‑term disability.
• Prepare for your future with a 401‑K plan and supplemental insurance options.
• Enjoy fantastic travel discounts, immersing yourself in the Hilton experience worldwide.
• Competitive compensation tailored to match your experience and skills.

At Motto by Hilton Nashville Downtown, we believe that our team is as invaluable as the unique Nashville experiences we provide to our guests. If you’re ready to start your journey with us, we can’t wait to meet you!