Front Desk Associate

About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million.

The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with
• Meets all in-service requirements, complies with all system policies and procedures

What you should bring to the table:

• 1-year experience in hotel front desk desired.
• High level of verbal and written communication skills.
• Customer service orientation with a friendly and outgoing personality.
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment