F&B Floor Manager

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Direct message the job poster from The Hermitage Hotel

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission
—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well‑being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained‑glass ceiling—alongside the debut of refined dining experiences shaped by Michelin‑starred Chef Jean‑Georges Vongerichten.

Why you'll thrive here:

When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2.

Position Overview:

As the F&B Floor Manager at The Hermitage Hotel, you will lead with precision, interpersonal awareness, and an unwavering commitment to luxury service. You are the orchestrator of front‑of‑house dining operations, setting the tone for impeccable guest experiences, team excellence, and brand‑aligned execution within Nashville’s premier culinary destination.

3. Key Responsibilities

• Maintain a polished, composed presence on the floor during all meal periods, setting the tone for anticipatory, five‑star service.
• Lead by example during opening and closing routines—ensuring floor readiness, team appearance, and atmosphere refinement.
• Serve as the primary point of contact during service—observing flow, managing guest interactions, and stepping in discreetly to guide or recalibrate as needed.

Guest Experience & Service Elevation

• Proactively identify guest preferences (dietary restrictions, special occasions, prior visit notes) and personalize service accordingly.
• Ensure seamless pacing, unobtrusive transitions, and consistent brand‑aligned service rituals (name recognition, amenity placement, menu storytelling).
• Handle guest feedback and concerns with empathy, urgency, and discretion—preserving the atmosphere and exceeding expectations.
• Supervise, coach, and mentor all front‑of‑house roles including servers, hosts, captains, and sommeliers.
• Conduct daily briefings and service walk‑throughs to reinforce standards, guest insights, and floor choreography.
• Foster a culture of continuous refinement—providing on‑the‑floor feedback, mentorship moments, and post‑service reviews.
• Uphold staff readiness in grooming, product knowledge, and guest engagement standards.

Shift Coordination & Staffing

• Build dynamic, cost‑conscious schedules that ensure optimal floor coverage while aligning with labor benchmarks.
• Adjust service assignments in real time based on guest flow, VIP arrivals, and operational changes.
• Lead alignment meetings with kitchen, beverage, and concierge teams to ensure cohesive service execution.

Operational Performance & Cost Controls

• Monitor and report on shift‑level revenue, labor costs, and…