Sheraton Grand Nashville - Director Convention Services-Sales

Sheraton Grand Nashville - Director Convention Services-Sales

Join to apply for the Sheraton Grand Nashville - Director Convention Services-Sales role at Aimbridge Hospitality

3 days ago – Be among the first 25 applicants

3-5 years of CI/TY experience highly recommended.

The Director Convention Services has direct oversight of attainment of assigned team banquet/food and beverage goals tied to the overall performance of the hotel. The individual will be responsible for effectively managing the conference services team and servicing group clients while maintaining the contracted food and beverage minimum. They will work with the Director of Sales or Hotel leadership to achieve revenue, meeting planner satisfaction scores, and banquet/food and beverage goals for one or more assigned properties.

Exempt managers must regularly direct the work of at least 3 full‑time associates or equivalent. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and involve discretion and independent judgment more than 50% of the time.

• At least 6 years of progressive hotel conference services experience preferred; or a 4‑year college degree and at least 2 years of related experience; or a 2‑year college degree and at least 4 years of related experience.
• Demonstrate creativity and knowledge of food and beverage/events desired.
• Must have a valid driver’s license in the applicable state.
• Highly developed verbal and written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
• Thorough experience with professional selling skills: opening, probing, supporting, closing.
• Analytical skills and strategic vision.
• Proficient in general computer knowledge especially Microsoft Office products.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organization and presentation skills.
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team.
• Works well in stressful, high‑pressure situations; maintains composure and objectivity under pressure.
• Understanding of financial information, data, and basic arithmetic functions.

• Effectively manage assigned meeting planner satisfaction scores, revenue goals, and food and beverage goals.
• With guidance from the GM and/or Corporate HR, manage Human Resources in the division to attract, retain, and motivate employees; hire, train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide communication, discipline, and terminate as appropriate.
• Understand group contract content and negotiate terms.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Adhere to Aimbridge Hospitality’s regulations, company standards, catering/meeting standards, and related sales metrics.
• Develop a full working knowledge of hotel operations and policies of applicable departments.
• Deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
• Communicate changes timely to impacted departments/operations leaders.
• Maintain strong visibility in local community and industry organizations.
• Attend daily/weekly/monthly meetings and other functions required by management.
• Perform any other duties as requested by Hotel Leadership or Director of Sales.

• Daily Pay – Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions. Our hotel is committed to providing exceptional guest service where we aim to exceed our guests’ standards.

The property was fully renovated in 2024 and we offer exceptional perks for all associates, including free parking and employee meals in our breakroom. We are conveniently located only a few blocks from the central bus station. If you have a guest‑first mentality and want to join a supportive team with a winning culture, look no further – come join a team where you can grow, succeed, and belong.