Front Office Manager

Hotel Name: Millennium Hotel Maxwell House Nashville
Location: Onsite – Nashville, TN

Join the Team at The Maxwell Nashville

At The Maxwell Nashville
, hospitality is vibrant, energetic, and rooted in local character.

Located near downtown Nashville, the hotel offers a design-forward stay with convenient access to the city’s music, entertainment, and cultural attractions.

As part of Millennium Hotels & Resorts
, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality
• Entrepreneurial Spirit
• Innovation
• Progressive & Solutions-Oriented

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

About the Role: Front Office Manager

As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.""

Your Impact

You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing - Change Accordingly

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation

• Uphold a culture of accountability and operational excellence

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Responds to and resolve guest complaints and concerns.
• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Trains new and existing employees of the Front Office.
• Answers inquiries about hotel policies and services.
• Monitors and ensures work duties of staff are followed according to hotel standards by verifying AM/PM checklists are executed, signed, and filed.
• Maintains complete knowledge of hotel services, hours of operation, and schedule of events.
• Monitors performance and ensures adherence to service standards of bell staff.
• Creates weekly work schedules to coincide with projected occupancies.
• Conducts a comprehensive monthly front office meeting outlining standards updates, upcoming marketing promotions, group/citywide activity, F&B outlet news, and all related hotel topics.
• Train personnel and monitor compliance to solicitation practices related to directly acquiring guest forms or electronic address information supporting e-mail guest service…