Housekeeping​/Laundry Supervisor

306 rooms | 12,000 sq. ft. meeting/event space Amenities: multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge. With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city’s vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

The Housekeeping/Laundry Supervisor is responsible for overseeing daily housekeeping operations, and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

Oversee the responsibilities of the Housekeeping Department, including Public Area Cleaning, Laundry, and Guest Laundry Services. Serve as a working leader on the PM shift, actively participating in laundry operations while maintaining supervisory responsibility for the department and assigned associates. Work directly in the laundry operation and assist with processing approximately 550 pounds of laundry per hour, while ensuring productivity, quality, safety, and proper workflow are maintained.

Supervise and coordinate PM-shift laundry operations, including sorting, washing, drying, folding, finishing, stocking, and distribution of linens, terry, and other hotel laundry. Ensure laundry equipment is operated safely and efficiently and that production goals are consistently achieved. Monitor laundry inventory, linen levels, par levels, and the availability of clean linen needed to support guestrooms and hotel operations. Maintain high standards in all aspects of internal and external service.

Promote unity, teamwork, accountability, and a positive working environment throughout the department. Actively participate in all aspects of housekeeping operations, including deep cleaning, laundry, and public areas as operational needs require. Communicate with guests in a professional, courteous, and helpful manner. Supervise Housekeeping and Laundry teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives. Observe, coach, and provide direction to associates regarding job performance, productivity, service standards, safety, attendance, appearance, and conduct.

Watch for safety hazards, take immediate corrective action, and report hazards, incidents, equipment concerns, or unsafe conditions to Housekeeping Management. Closely monitor day-to-day operations and ensure adequate staffing and workflow throughout the PM shift. Ensure all Housekeeping and Laundry service standards are met and consistently adhered to. Regularly inspect public areas, laundry areas, linen storage areas, and other assigned operational areas to ensure cleanliness, quality, and compliance with standards.

Facilitate consistent quality of service and cleanliness to exceed guest expectations. Supervise performance, attendance, appearance, conduct, and productivity of staff. Work closely with Engineering to report equipment issues, maintenance needs, and facility concerns and to minimize operational disruptions. Work closely with Front Office to maximize guest satisfaction and ensure room and linen needs are met. Create, distribute, and ensure daily completion of staff checklists, production logs, inspection reports, laundry reports, and other necessary departmental documentation.

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