Supv Housekeeping

Housekeeping Supervisor

Assist with scheduling and room assignments to ensure proper coverage.

Monitor performance and recommend disciplinary action accordance with company rules and policies.

Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.

Control expenses and minimize waste within all areas of housekeeping.

Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

Promote teamwork and quality service through daily communication and coordination with other departments.

May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in. and/or log all lost and found items to established procedures.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

This is typically a third layer of supervision the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Communication skills
-guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest departs with great memories

Fluency in the local language
-extra language skills would be great, but not essential

Literate and tech-savvy
-you'll need a good grasp of reading, writing, basic math and computers

Flexibility
-night, weekend and holiday shifts are all part of the job

You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience
-ideally, you'll have spent at least one year in a Housekeeping Leadership position

Strength
-sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $20.00. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future.

An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a…