Supv Housekeeping

** Job Overview*
* + Assist with scheduling and room assignments to ensure proper coverage.

+ Monitor performance and recommend disciplinary action accordance with company rules and policies.

+ Alert management of potentially serious issues.

+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

+ Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

+ Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good Repair.

+  Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.

+  Control expenses and minimize waste within all areas of housekeeping.

+  Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in. and/or log all lost and found items to established procedures.

+ May regularly assist with deep cleaning projects.

+  May assist with other duties as assigned.

** ACCOUNTABILITY:*
* This is typically a 3 rd  layer of supervision the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

** Qualifications and Requirements*
* + Carrying or lifting items weighing up to 50 pounds and pushing or pulling approximately 200 ponds.

+  Frequently standing up and about the facility.

+  Frequently handling objects and equipment to maintain the facility.

+  Frequently stooping, and kneeling.

+  Communication skills are utilized a significant amount of time when interacting with guests and employees.

+ Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

+ Basic mathematical skills are used occasionally.

+ May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations

** What we need from you:*
* + Communication skills
-guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

+ Your problem-solving skills will turn issues into opportunities so every guest departs with great memories

+ Fluency in the local language
-extra language skills would be great, but not essential

+ Literate and tech-savvy
-you'll need a good grasp of reading, writing, basic math and computers

+ Flexibility
-night, weekend and holiday shifts are all part of the job

+ You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

+ Experience
-ideally, you'll have spent at least one year in a Housekeeping Leadership position

+ Strength
-sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

** How do I deliver this?*
* ** We genuinely care about people and we show this through living out our promise of True Hospitality each…