Convention Services Manager

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

• Must be able workin a fast-paced environment.
• Majority of work takes place indoors.

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

• High school degree or equivalent required. College course work in related field preferred.
• 1-2 years sales or marketing related experience required.
• Knowledge of hotel sales and/or catering preferred.

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.

• Plan and attend Pre and Post convention meetings.

• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.

• Implement a daily, weekly, and monthly checklist for the catering department.

• Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.

• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.

• Complete post-conference reports of events for senior management and complete other reports as needed or requested.

• Attend weekly resume meetings.

• Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.

  • Maintain high standards of personal appearance and grooming.

• Perform any other job-related duties as…