Front Desk Agent - PM​/Overnight

At Margaritaville Hotel Nashville, the Front Desk Agent is often the first friendly face our guests see and the last one they see before heading home. You help set the tone for their entire stay by creating a welcoming, fun, and stress-free experience from check-in to check-out.

This position is a great fit for someone who enjoys both guest service and variety. Depending on the scheduled shift, you’ll handle reservations, check-ins and check-outs, guest requests, payments, and questions, while also helping keep the hotel running smoothly during the evening and overnight hours.

For overnight shifts, you’ll take on additional Night Audit responsibilities, including balancing the hotel's daily financial activity, reviewing guest accounts and transactions, completing nightly reports, and preparing the hotel for a smooth start the following day.

If you enjoy meeting new people, solving problems, staying organized, working independently, and bringing positive energy to every interaction, we’d love to have you on the team.

• Greet every guest with a warm, friendly, and welcoming attitude.
• Check guests in and out efficiently while making sure they have everything they need for a great stay.
• Process reservations, room changes, cancellations, and other guest requests.
• Create and distribute room keys while following hotel security procedures.
• Answer questions about the hotel, amenities, services, and the Nashville area.
• Help guests with directions, recommendations, and information to make the most of their time in Music City.
• Respond to guest concerns professionally and work to find a solution whenever possible.
• Answer incoming telephone calls and direct requests or messages as needed.
• Process payments, secure payment information, and handle cash transactions according to hotel procedures.
• Review and update guest accounts, post charges, and assist with billing questions or corrections.

• Communicate with housekeeping, maintenance, food and beverage, security, and other departments to help fulfill guest needs.
• Read and update the front desk log to ensure important information is communicated between shifts.
• Complete required reports, checklists, and other daily front desk responsibilities.
• Maintain a clean, organized, and welcoming front desk and work area.
• Stay alert to anything unusual and promptly report safety, security, maintenance, or guest concerns.
• Assist with retail services and guest purchases when needed, including answering questions and helping guests find the right items.
• Work independently when appropriate while knowing when to communicate with a manager or another department.
• Help ensure a smooth transition between shifts by communicating important guest, operational, and financial information.

• For scheduled overnight shifts, additional responsibilities include:
• Complete the nightly audit and balance the hotel's daily revenue and transactions.
• Review guest folios, room charges, payments, adjustments, and other transactions for accuracy.
• Ensure applicable front desk, food and beverage, retail, and other outlet transactions are properly balanced and closed.
• Post room and tax charges to guest accounts.
• Research and resolve out-of-balance situations and reporting discrepancies.
• Review adjustments and identify or report potential control concerns to management.
• Prepare required nightly reports and supporting documentation.
• Take initiative to identify recurring issues and help prevent them from happening again.
• Handle overnight guest needs while maintaining a professional, welcoming presence at the front desk.
• Monitor the hotel during overnight hours and promptly report safety, security, maintenance, or other concerns.
• Prepare the…