Front Office Supervisor

Herschend isseekingahospitable and proactive Front Office Supervisor to leadour newest hospitality venture,
Dolly Parton’sSong Teller
Hotel, locatedin the heart of Downtown Nashville.

The ideal candidate is hands-on,brings a heart for hospitality and an exceptional talent for orchestratingseamlessguest experiences across all aspects of hotel operations.

Withequalpartsintegrity, creativity and operational expertise, this leader will ensure

SongTellerdeliversservicethat’sas genuine and memorable as Dolly herself.

Inspired by Dolly Parton's epic career and trailblazing spirit,
Song Teller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Front Office Supervisor offers anextraordinary opportunitytolead the pre-openingarrivalexperienceexcellenceand hospitality identity for Dolly Parton’sSong Teller Hotel featuring
245rooms,twoF&BEntertainmentvenues, amarket,and Dolly Parton’s Museum.

Leadingallaspects ofthehotelswelcomemoment, ensuring every touchpoint from arrival to farewell, reflects the seamless, authentic, andmemorableexperienceguests expect ofSong Teller Hotel .Fromestablishingpre-opening arrival experienceandperformance standards to inspiring a culture rooted in kindness and accountability, the Front Office Supervisor will set the tone for a property thatoperateswith precision and heart.

Toachieve success in this role,one must drive results while adhering to our Heartspitality®culture.

This role will be highly rewarding for avisionary, hands-onand guest-focused leader with ademonstrated history of building strong teamsandoperatingwith excellencewhiledrivingtimeless and unforgettable guest experiences.

Song Teller Hotel  Nashville is more than just a place to rest yourhead,it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor
-it's an experience as unforgettable as the entertainer herself.
Song Teller
Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

• Assistin leading the daily operations of the Front Office department, including all first impression departments for the best guest journey possible.
• Ensure that all guest interactions, including check-in, check-out, and service requests, are executed with professionalism andin accordance withbrand standards.
• Train, coach, and supervise front office staff to deliver exceptional service and ensure operational consistency.
• Coordinate closely with Housekeeping and Engineering to ensure room readiness and maintenance issues are addressed promptly.
• Respond to guest concerns or complaints ina timelyand empathetic manner, ensuring service recovery steps are followed.
• Review daily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service
• Partnerwithall departmentsmaintainthe hotel’s service standards, guest experience, and operational culture aligned with theSongTellerbrand.
• Drivea guest-centric environment, ensuring every interaction, event, and service touchpoint delivers memorable, personalized experiences that align with theSongTellerbrand.
• Empowertheteam to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle.
• Promote upselling initiatives and loyalty program enrollments among front office staff.
• Maintainaguestfacingpositionat all times during shiftto support staff and engage with guests directly.
• Assistinmaintaininventory…