Restaurant Valet Attendant

Overview

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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Job Title: Hospitality Valet Attendant – Luxury Hotels, Resorts & Events

Department: Valet Parking Operations

Reports directly to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined). Rates can vary by market; tips based on service performance and customer interactions.

As a Valet Attendant, you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from arrival to departure.

You will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience.

If you enjoy being active, working outdoors, interacting with people, and being part of a fast-paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills.

Every shift is an opportunity to make someone’s day better—and represent the highest standards of safety, professionalism, and hospitality.

• Primary Objective: Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. Warmly greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally. Follow all company policies and operate vehicles with care.
• Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safety: Safely park and retrieve guest vehicles; follow all safety protocols and proper key handling procedures.
• Compliance: Maintain attendance and timekeeping compliance, clock in/out for shifts and breaks, and accurately report tips.
• Housekeeping: Keep valet areas clean, organized, and presentable at all times.
• Customer Service and Teamwork: Handle challenging situations professionally, resolve problems promptly, and foster a positive team environment.
• Attendance and Professionalism: Maintain regular attendance, adhere to policies, arrive on time in full uniform and groomed before clocking in.
• Additional Responsibilities: Perform other tasks to support operational goals; attend required staff meetings and complete training modules on time.

• Education/
  
  Experience:
  
  High school diploma or GED; customer service experience preferred; customer service attitude and a helpful demeanor are mandatory.
• Certificates and Licenses: Valid driver’s license and reliable transportation; acceptable motor vehicle record with no more than three moving violations in three years; clean background check. No special certifications required.
• Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational Support and Adaptability: Follow policies and adapt to changing work environments while handling unexpected situations with professionalism.
• Dependability and Safety: Demonstrate dependability, follow…