Executive Hospitality Manager Job Nashville area,Tennessee USA,Hospitality / Hotel / Catering

Job Title:

Executive Hospitality Manager Duration:
Long-term contract with option to hire

Hours:

Monday-Friday 8am-5pm Education/Experience

Required:

High school or equivalent

Job Description & Responsibilities :

An Executive Hospitality Specialist serves as the primary hospitality and client experience ambassador within a busy legal office, acting as both the face of the client and an extension of the law firm's brand.
A typical day begins with inspecting conference rooms and client-facing areas for cleanliness, readiness, and proper setup; coordinating breakfast and lunch catering orders; and reviewing the day's meeting and event schedule. Throughout the day, they oversee and direct a small hospitality team, delegating responsibilities such as conference room setup and breakdown, food service setup, cleaning, stocking supplies, and room resets to ensure all spaces remain client-ready.
They greet vendors and guests, manage catering deliveries, support attorneys and clients during meetings, conduct quality and readiness checks, and respond quickly to last-minute requests or schedule changes.
They also meets regularly with Ricoh Site Leader and the firm's hospitality key contacts to coordinate upcoming events, VIP visits, and special projects while ensuring every detail is executed flawlessly.
Success in the role requires strong leadership, hospitality expertise, attention to detail, and the ability to balance multiple priorities while delivering a seamless, high-touch experience for attorneys, clients, and visitors.
They should be able to demonstrate the ability to think strategically, thrive in a fast-paced, service-oriented environment, have strong food service and hospitality experience, excel at building relationships, and take pride in creating exceptional experiences.
Someone who notices the small details that others miss and can balance hospitality, operations, and customer service simultaneously.
Should we identify the right fit through Agile 1, they would work through the required hours and then be brought on permanent.
Parking is provided.

Client Focused Hospitality & Concierge Services

Anticipate and fulfill executive clients' needs, including personal requests for travel arrangements, transportation, hotel accommodations, dining, shopping, and package handling.
Provide a high level of concierge services to ensure the comfort and satisfaction of both clients and guests.
Coordinate seamless event execution for meetings, banquets, VIP parties, and company functions.
Maintain a discreet, professional, and service-first attitude when interacting with clients and guests

Event & Meeting Coordination

Manage event coordination from start to finish, including conference room setups and breakdowns per detailed client specifications
Oversee food and beverage service, ensuring all requirements are met with precision and quality
Setup and breakdown of all conference room furniture (tables, chairs, podiums) and any equipment needed (flip charts, whiteboards, audiovisuals, etc)
Provide service for catered events, including managing food and beverage service throughout meetings and events
Ensure cleanliness and orderliness in meeting rooms, break areas, kitchens and pantries.

Operational Excellence & Attention to Detail

Maintain a well-organized and fully stocked inventory of food, beverages and office supplies to meet the needs of clients
Supervise kitchen cleanliness and equipment maintenance, including coffee machines, refrigerators and dishwashers.
Performa regular conference room "sweeps” to ensure rooms are tidy and fully equipped before, during and after events
Handle incoming and outgoing mail, packages and deliveries with a care and efficiency
Work closely with the Site Manager or Assistant Site Manager to ensure the smooth operation of all functions and events
Collaborate with internal teams to ensure event requests are communicated accurately and executed on time
Maintain proactive communication with clients to ensure their evolving needs are met

Additional Support Duties

Handle general clerical, reception and administrative support as required (e.g., distributing office supplies, email and mail)
Ensure cleanliness and maintenance of office areas, including trash removal, dusting and light housekeeping duties in kitchens and meeting areas

Skills & Qualifications

Minimum of five years of experience in high-end hospitality, whether in conference management, conventions, or fine dining restaurant service
Strong understanding of food and beverage…