Doorman, Hospitality ​/ Hotel ​/ Catering

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission
—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well‑being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained‑glass ceiling—alongside the debut of refined dining experiences shaped by Michelin‑starred Chef Jean‑Georges Vongerichten.

When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

As a Door Person at The Hermitage Hotel, you are the epitome of welcoming elegance—the calm, confident presence at the threshold of one of Nashville’s most storied landmarks. From the moment guests arrive, you set the tone for their experience—balancing refined hospitality, mindful anticipation, and dignified composure against the backdrop of a Beaux‑Arts masterpiece that has stood as both witness and part of history since 1910.

• First Impressions & Arrival Flow

Greet arriving vehicles within 30–60 seconds with a warm welcome, assist with luggage, address guests by name when possible, and escort them efficiently to reception or their room.

Handle luggage proactively and deliver it within 10 minutes of arrival, placing it thoughtfully. Offer curb‑to‑room escorts, outlining room amenities and property highlights without pause.

• Anticipatory Guest Engagement

Anticipate guest needs before they’re voiced—offering umbrellas, refreshments, directions, or transport suggestions with mindful intuitiveness.

• Impeccable Presence & Team Interaction

Maintain a polished, composed appearance in uniform, posture, and demeanor. Coordinate clearly with Front Desk, Valet, Concierge, and Housekeeping to ensure seamless guest transitions.

• Security & Flow Management

Oversee curbside and valet areas to maintain safety and refined guest flow, screening unauthorized entry and collaborating with valet and security staff.

• Departure Excellence

Respond to departure requests promptly. If immediate response isn’t possible, provide gracious alternatives—ensuring guests are never told “no” without a solution. Secure luggage and doors, offering warm farewells that uphold the hotel’s legacy of courteous service.

• Support for Strategic Initiatives

Execute brand and operational initiatives with discretion, adaptability, and adherence to refined hospitality standards.

Required

• Minimum of 2 years’ experience in luxury hotel or branded guest…