Banquet Manager for Conference​/Convention Services

Full Time Nashville, TN, US

8 days ago Requisition

The Joseph, a Luxury Collection Hotel, Nashville
Location: Nashville, Tennessee
Employment Type: Full-Time | Management
Department:Banquets

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

The Joseph is seeking an experienced, passionate, and service-driven Banquet Manager to lead our banquet operations and deliver extraordinary event experiences that reflect the sophistication and elegance of our luxury hotel.

As Banquet Manager, you will oversee the planning, coordination, and execution of banquet events, including weddings, corporate meetings, galas, receptions, private dining experiences, and other special occasions. You will lead and inspire a team of banquet professionals while ensuring flawless execution, operational efficiency, and exceptional guest satisfaction.

The ideal candidate is a hands-on hospitality leader who thrives in a dynamic luxury environment, possesses exceptional attention to detail, and takes pride in creating memorable experiences through thoughtful service and genuine hospitality.

At The Joseph, every event is an opportunity to create something extraordinary. We are looking for a leader who understands that true luxury is found in the details and that exceptional service begins with a passionate, engaged team.

Oversee all aspects of daily banquet operations, ensuring seamless execution of events from setup through breakdown.

Coordinate and execute weddings, corporate functions, meetings, receptions, galas, private dinners, and other special events.

Review Banquet Event Orders (BEOs), event contracts, timelines, diagrams, and special requests to ensure all event requirements are met.

Partner closely with the Catering, Sales, Culinary, Stewarding, and Food & Beverage teams to ensure effective communication and flawless event execution.

Conduct pre-event meetings and briefings to communicate service expectations, event details, and individual team responsibilities.

Ensure banquet spaces are properly prepared, maintained, and presented according to luxury hotel standards.

Anticipate guest needs, proactively resolve concerns, and provide personalized service throughout each event.

Oversee event transitions, room setups, audiovisual coordination, and equipment requirements.

Maintain flexibility and adaptability to accommodate last-minute changes while preserving exceptional service standards.

Leadership & Team Development

Recruit, train, coach, develop, and supervise banquet team members, including banquet captains, servers, bartenders, and on-call associates.

Create an engaging, positive, and supportive work environment that promotes teamwork, accountability, and professional growth.

Prepare and manage banquet staffing schedules based on business levels, event requirements, and labor budgets.

Conduct daily pre-shift meetings to reinforce service expectations, event details, safety practices, and hotel standards.

Provide ongoing coaching, recognition, and constructive feedback to strengthen team performance.

Ensure team members are properly trained in Forbes Travel Guide service standards, Marriott Luxury Collection brand expectations, and Makeready's Guiding Principles.

Promote a culture of ownership, collaboration, and genuine hospitality.

Address team member concerns and performance opportunities professionally and in partnership with People & Culture.

Luxury Service & Guest Experience

Deliver exceptional, personalized service that consistently exceeds guest expectations.

Maintain a visible leadership presence during banquet functions to ensure quality, consistency, and guest satisfaction.

Build strong relationships with event hosts, meeting planners, and guests to ensure their vision is successfully executed.

Demonstrate an elevated understanding of luxury dining service, banquet etiquette, and refined hospitality.

Respond promptly and professionally to guest feedback, special requests, and service recovery opportunities.

Ensure banquet…