SAP SD Analyst

Company Overview

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications.

A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

We are looking for a SAP SD Analyst. This role is part of the Customer Engagement Solutions (CES) team and would work on solutions in the SAP SD module and other integrated systems.

• Develop a deep understanding of and help to shape
  
  A. O. Smith's customer engagement vision and strategy through collaboration and regular engagement with key stakeholders and process owners; translate that vision into actionable technical requirements; and execute on those requirements to meet the goals of the business.
• Lead, maintain, understand, and own all pricing functions in our landscape including Price Waterfall, Pricing conditions, and Quotes; the processes used to manage them in SAP and connected systems.
• Build strong relationships with business users and managers throughout the customer engagement organization - sales, order entry, warranty, marketing, trade compliance, after-sales support, and other groups as necessary.
• Lead complex, cross-business unit, cross-platform programs and projects critical to business success from start to finish including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value.
• Become a functional expert on
  
  A. O. Smith business processes and drive solutions to business problems through collaboration with analysts, architects, developers, and process experts from other process areas; bridge the gap between people, processes, and technology.
• Participate in the full systems development lifecycle from requirements gathering through configuration with an architect, interaction with the development team, testing, training, deployment, and post launch support.
• Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects.
• Use continuous improvement skills such as process mapping, A3 development, and value stream mapping to drive for incremental improvements in all processes.
• Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs.
• Advises on business requirements and solution options, bridging the gap between people, process, and technology.

• Bachelor's degree in IT or Business management preferred, with 5+ years related work experience. Will consider candidates with an Associates Degree and 7+ years experience.
• Work related experience should include experience as a senior business analyst and/or project manager.
• Expertise in design and configuration of SAP Sales and Distribution (SD) module, SAP SD Pricing, and SAP S4 Hana.
• Experience with SAP SD user exits for sales order, delivery, billing etc.
• Experience with SAP Billing, Consumer Payments (Credit Cards, BNPL, Apple Pay, etc), Vistex, Salesforce preferred.
• Experience with SAP BTP - Business Technology Platform and Fiori Apps preferred.
• Capability to execute complex assignments and projects with minimal direction.
• Demonstrated critical thinking and problem-solving skills, with a strong attention to detail.
• Ability to articulate design concepts and solutions verbally and in written documentation.
• Continuous improvement skills and mindset including process mapping and A3 development.
• Strong relationship building skills, internally within IT and with business users.
• Well-developed written and verbal communication skills and the ability to interact professionally with a diverse group from technical experts to business…