Application Support Engineer-Lead

Job #: 4664
Pay Rate:
Not Specified
Job type: contractor

Location:

Nashville, TN

• Incident Management:
  Troubleshoot, investigate, triage and coordinate incidents with stakeholders.
• Problem Management:
  Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve recurring issues with a permanent fix.
• Autosys Batch Monitoring:
  Provide daily batch support and generate status reports.
• Environment Patching Management:
  Support infra patch upgrades, coordinate post-patching checks, and take QA checkouts for signoffs.
• Middleware Certificate Management:
  Support and coordinate between RLC and app team for renewal of certificates. Post-certificate renewal, take signoff from stakeholders.
• Environment Monitoring:
  Monitor server using App Dynamics, configure alerts and policies for proactive monitoring, and conduct database health monitoring.
• Daily and Weekly Incident and Environment Downtime Reporting.

• 7+ years of experience required in a relevant field with handling a team.
• Proficient knowledge of Unix complex commands and shell scripting.
• Working knowledge of Autosys tool, Informatica, and Cloudera.
• Middleware knowledge:
  Application servers, Web servers (Tomcat), MQ, and Kafka.
• Web development and API knowledge.
• Hands-on experience with Azure monitoring tools, App Dynamics, Splunk, and Grafana.
• Good knowledge of Oracle (SQL/PLSQL).
• Good knowledge of HTTP, SSH, and FTP.
• Understanding of JAVA-based applications.
• Excellent communication and email writing skills.