End User Computing Supervisor

The
** End User Computing (EUC)*
* ** Supervisor
* * will report to the Director of IT Service Delivery and oversee a team of EUC tech analysts. This position combines hands-on technical leadership with people management responsibilities, ensuring high-quality service delivery and continuous improvement across end-user computing operations. The EUC Supervisor will manage day-to-day activities, provide guidance and mentorship, and drive performance management while maintaining a strong technical presence.
** Responsibilities
* * Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
** Key Competencies
** Knowledge and understanding of best practices for end user support.

An ability to think critically, troubleshoot complex issues and adapt systems or processes as needed.

Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process Proven experience of change management and the ability to qualitatively introduce updates to the technology operating environment Strong communication skills, including the ability to be influential and persuasive with stakeholders.

An ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low Strong knowledge of hardware, software, and network troubleshootingmethodologies Solid project management and tracking skills with the ability to multitask under pressure.

Experience with remote management of client computers and servers
** Qualifications
* * Experience with remote management tools and ITSM platforms (Service Now preferred). Excellent communication, organizational, and problem-solving skills. Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
#J-18808-Ljbffr