Technical Support Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-12
Listing for:
Apt
Per diem
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Technical Support Specialist – Apt
Join to apply for the Technical Support Specialist role at Apt
This role primarily involves basic desktop support and systems administration, serving as a foundation for growth into more advanced technical responsibilities.
Key Responsibilities- Create and manage Cases and Incidents using enterprise ticketing systems (Service Now or equivalent).
- Oversee day-to-day operations of customer IT infrastructure, ensuring timely and accurate technical support.
- Troubleshoot and administer Windows-based applications, operating systems (Desktop & Server), and server roles (Active Directory, DHCP, DNS, DFS, Print/File Services).
- Perform virus/malware remediation and troubleshoot multifunction devices (MFPs), scanners, and fax machines.
- Provide initial troubleshooting for Azure Virtual Desktop, Citrix environments and Remote Desktop Services (RDS).
- Support Microsoft 365 administration and licensing (user provisioning, license assignment, compliance monitoring).
- Perform basic troubleshooting of VMware/ machines.
- Manage print servers and user printers.
- Manage file and shared drive permissions.
- Participate in on-call rotations, including occasional weekend or after-hours work.
- Perform other duties as assigned.
- Associate’s or Bachelor’s degree in Computer Science or related field, or equivalent experience.
- Familiarity with basic networking technologies and concepts (IP addressing, DNS, DHCP, firewalls).
- Demonstrated ability to consistently meet KPIs.
- CompTIA A+ and Network+ certifications.
- Experience with:
- Windows 10/11 and Windows Server 2019/2022 (including Group Policy).
- Microsoft 365 administration and licensing (Exchange Online, Teams, SharePoint, One Drive).
- Citrix Virtual Apps/Desktops and/or VMware virtualization.
- Networking/Switching hardware and basic troubleshooting.
- Exposure to cloud services (Azure fundamentals, SaaS applications).
- Candidate must have reliable transportation.
- Ability to lift up to 75 pounds.
- Extended periods of seated work expected.
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