VP, IT Operations US-Jersey - Operations & IT - Infrastructure

Position: VP, IT Operations US-Jersey City - Operations & IT - Infrastructure

Fortitude Reinsurance Company Ltd. (Fortitude Re)

Fortitude Reinsurance Company Ltd. (Fortitude Re) is one of the world’s leading providers of legacy reinsurance solutions. They work with the world’s leading insurance companies to help them execute comprehensive, transformational solutions for legacy Life & Annuity and P&C lines. Fortitude Re manages a general account of approximately $111 billion across life, annuity, and property & casualty insurance products. The company takes a long-term view on growth and is proud to be backed by a consortium of sophisticated institutional investors led by The Carlyle Group and T&D Insurance Group.

Incorporated under the laws of Bermuda on January 1, 2017, Fortitude Re’s roots in the insurance industry and the experience of their leadership go back many decades. Fortitude Re’s leadership team has an average industry tenure of over 20 years, and an impressive track record of successfully managing the most complex legacy liabilities. Their deep insurance experience and proprietary risk modeling capabilities allow them to structure bespoke transactions that benefit both insurance companies and their policyholders.

Fortitude Re continues to strengthen its ability to pursue further growth and provide innovative solutions for the global insurance industry.  for more information about Fortitude Re.

The Vice President, IT Operations

The Vice President, IT Operations is a senior technology leader responsible for overseeing the stability, reliability, and performance of the company’s IT operations. This role will manage enterprise-wide production monitoring, incident and problem management, and continuous improvement of IT services to support business objectives. The VP will ensure operational excellence through proactive monitoring, streamlined service delivery, and alignment with business continuity and resilience strategies.

What

You Will Do – Leadership & Strategy

• Provide strategic leadership and direction for IT Operations, including production monitoring, and enterprise systems support.
• Develop and implement IT operational strategies aligned with organizational goals, ensuring a proactive and resilient IT environment.
• Collaborate with CIO, IT leadership, and business stakeholders to define service-level expectations and drive continuous improvement.

What You Will Do – Production Monitoring & Reliability

• Oversee enterprise-wide monitoring of critical applications, infrastructure, and services to ensure system performance, availability, and resiliency.
• Establish best-in-class monitoring frameworks, KPIs, and dashboards for proactive detection and resolution of issues.
• Lead incident and problem management processes to minimize downtime and ensure timely root-cause analysis.
• Drive automation and AIOps initiatives to enhance monitoring and reduce manual intervention.
• Define and enforce service-level agreements (SLAs), ensuring timely resolution of incidents and service requests.
• Implement knowledge management, self-service portals, and modern support tools to improve efficiency and end-user satisfaction.
• Foster a culture of accountability, performance excellence, and continuous service improvement.

What You Will Do – Risk, Compliance, and Business Continuity

• Ensure IT Operations complies with regulatory requirements, audit standards, and security best practices.
• Partner with Information Security and Infrastructure teams to maintain a secure and resilient technology environment.

People & Performance Management

• Build, lead, and mentor a high-performing IT Operations team, fostering professional growth and accountability.
• Champion a culture of collaboration, innovation, and customer service excellence.
• Manage budgets, vendor relationships, and contracts related to IT operations and service delivery.

What You Will Have – Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 12+ years of progressive IT operations experience, with proven expertise in production monitoring, IT service management, and enterprise operations.
• Strong understanding of ITIL frameworks, monitoring platforms, and service desk technologies.
• Experience with…