Manager of User Support Services

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Position Summary:

To manage the office and classroom computer hardware and software support staff, Extended Campus computer technicians and the Help Desk staff; to ensure that all administrative and academic end point computing requirements are satisfied in a timely and efficient manner.

Title: Manager, User Support Services

Position Summary: To manage the office and classroom computer hardware and software support staff, Extended Campus computer technicians and the Help Desk staff; to ensure that all administrative and academic end point computing requirements are satisfied in a timely and efficient manner.

• Assigns projects and supervises the activities of the computer hardware and software technicians across the college’s campuses.
• Supervises the Technology Services Help Desk.
• Participates in selection and development of support staff. Interviews and makes hiring recommendations.
• Provides training, guidance, performance evaluation, and, when necessary, recommends disciplinary action or discharge of personnel.
• Ensures that projects requested by personnel are properly recorded and documented in the TSD Service Desk system. Follows up on requests that remain outstanding for an excessive period.
• Maintains an inventory of critical parts and supplies for microcomputer preventative and remedial maintenance.
• Assists with the writing of bid specifications and the ordering of hardware and software products.
• Conducts and maintains an Asset Management System of computer equipment, software, and associated peripherals in assigned areas.
• Plans budget for section, TAF cycle replacements, and Administrative and Faculty replacements.
• Assists the Director of Technology Services with the establishment of security procedures, disaster recovery planning, and Standards and Procedures Manual.
• Evaluates USS employees and makes recommendations for promotions and personnel changes.

• Associate’s degree in Computer Science or other highly related degree
• Five (5) years of relevant experience

• Bachelor’s degree in Computer Science

• Knowledge of data processing and microcomputer concepts, hardware and software architecture and an appreciation of the collegiate environment.
• Ability to establish and maintain effective working relationships with coworkers, faculty, staff and students.

• Open Until Filled:
  Yes
• Rate of Pay: $58,762.00 - $73,452.00 depending on experience
• Special Instructions to Applicants:
  Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Higher Education