Data & Systems Specialist

The Data & Systems Specialist supports the Tennessee Bar Association’s daily operations by managing and optimizing the organization’s core platforms, including the Association Management System, Learning Management System, bulk email platform, and the TBA website (managed through the AMS). This role ensures data accuracy, maintains functional system workflows, builds and updates website pages, and provides consistent support to staff who rely on these systems for member services, Continuing Legal Education (CLE) programming, communications, and engagement.

Working collaboratively with the Membership, Education & Professional Development, Communications, Young Lawyers Division (YLD), and Access to Justice (ATJ) staff, the Data & Systems Specialist focuses on practical, hands‑on system administration, data manipulation, reporting, and campaign execution. While not a programming or deep analytics role, it requires strong technical aptitude, comfort with data tools, and the ability to learn and navigate complex systems with ease.

System

Administration & Data Integrity

• Manage daily operations of the organization’s AMS (Member Central), LMS (PathLMS), Bulk Email Platform (Emma), and the TBA website.
• Maintain accurate member records, rosters, profiles, and related data sets.
• Troubleshoot system issues and coordinate with vendors when needed.
• Maintain internal documentation, SOPs, and data standards for consistency and reliability.
• Provide onboarding and ongoing training to staff on AMS, LMS, and related systems.

Website Management & Content Updates

• Build, edit, and maintain web pages within the AMS framework, including program pages, event listings, committee/section pages, and membership resources.
• Ensure website content is current, accurate, accessible, and aligned with TBA branding standards.
• Collaborate with staff to publish announcements, updates, and departmental resources.
• Maintain digital content supporting Membership, CLE, Communications, YLD, and ATJ initiatives.

Reporting & Data Analysis Support

• Create and maintain recurring and ad hoc reports for Membership, Education, Communications, YLD, ATJ, and general operations.
• Provide clear, practical data summaries to support daily decision‑making and program evaluation.
• Conduct data imports, exports, normalization, cleanup, and segmentation.
• Review data to identify trends, gaps, and accuracy issues and apply best practices to support consistent data maintenance and improvement.
• Use data insights to identify workflow efficiencies and recommend process improvements that support effective day‑to‑day operations.

Membership & CLE Engagement and Outreach Support

• Assist with developing and executing membership and CLE recruitment, promotion, renewal, and building segmented lists for membership drives, CLE marketing, event promotions, targeted outreach, and automated workflows.
• Track outcomes of membership and CLE campaigns and provide data insights to refine strategies and improve engagement.
• Maintain membership‑related and CLE‑related landing pages, automated emails, and digital assets that support participation and retention.
• Provide data and operational support for day‑to‑day departmental outreach efforts requiring accurate targeting and consistent communication.

Internal & External Customer Service Support

• Serve as a responsive resource for staff, members, section/committee leaders, YLD, and ATJ partners needing system or data assistance.
• Provide timely support and troubleshooting for staff using AMS, LMS, email tools, and website modules.
• Assist members and external users with account, login, profile, CLE tracking, or other system navigation issues when escalated.
• Communicate clearly with staff to ensure data needs are met and workflows operate smoothly.
• Maintain a service‑oriented approach, ensuring accuracy, clarity, and responsiveness in all interactions.

Proficiency in the following competencies is required for distinguished performance in this position

• Demonstrates strong technical aptitude with the ability to quickly learn and effectively adopt new systems and technologies.
• Proficiency in Excel and common data manipulation tools (sorting, formulas, lookups, cleaning).
• E…