Field Services Technician

CTG is seeking to fill a Field Services Technician for our client in Nashville, TN.

3 years

• Oversee field services operations, including desktop and end-user device support.
• Plan, coordinate, and manage IT projects related to hardware and software deployment.
• Ensure adherence to client standards, SLAs, and project timelines.
• Lead troubleshooting and resolution efforts for complex technical issues.
• Collaborate with cross-functional teams to implement IT solutions efficiently.
• Maintain clear communication with stakeholders regarding project status, risks, and issues.
• Manage inventory, deployment schedules, and resource allocation for field services.
• Support training and mentoring of Field Services Technicians.

• Strong knowledge of desktop/laptop hardware, software, and operating systems.
• Experience with PC imaging, Microsoft 365 troubleshooting, and operational programs.
• Ability to manage projects and prioritize tasks in a fast-paced environment.
• Excellent interpersonal, leadership, and organizational skills.
• Experience with SLA frameworks, escalation protocols, and client communication.
• Basic understanding of workstation backups, restores, and IT asset management.
• Preferred: A+ Certification or equivalent technical certification.

• 3–5 years of experience in IT project management, field services, or technical support.
• Demonstrated ability to lead projects, coordinate teams, and deliver results on time.
• Experience supporting end-user devices, IT deployments, and hardware/software troubleshooting.

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Equivalent technical training or certifications may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you!