Help Desk Analyst; On-Site – Overnight Shift

Help Desk Analyst – Contract To Hire

This is an On‑Site and Overnight/Night Shift Opportunity in Nashville, TN.
Local candidates only.

A TEKsystems client in Nashville, TN is seeking a Help Desk Analyst. This is a Contract to Hire opportunity. Join a dynamic 24/7 technical support environment where your expertise will directly impact the efficiency and reliability of IT services across the organization. As a Help Desk Technician, you’ll be the first line of support, ensuring timely resolution of technical issues and delivering exceptional customer service.

• Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks.
• Log and manage incidents and service requests using client’s ticketing system, ensuring accurate documentation and appropriate routing.
• Escalate unresolved issues promptly to meet resolution targets.
• Alert relevant teams to critical incidents and service disruptions.
• Maintain and update procedural documentation and knowledge base (KB) content.
• Share updates on incidents, procedural changes, and key learnings with the support team.
• Participate in team meetings, workshops, and training sessions to stay current with tools and processes.

• Prior experience working in a professional/enterprise Help Desk/Service Desk environment or technical call center.
• Quick learner with the ability to adapt to new applications and technologies.
• Strong communication skills to clearly convey technical issues to both users and technical staff.
• Strong customer service skills.
• Excellent analytical, problem‑solving, and customer service skills.
• Proficient in typing and phone-based support.

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $22.00 – $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Nashville, TN.

This position is anticipated to close on Dec 19, 2025.

We are an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.