Desktop Management - Infrastructure Services; IS-Nashville, TNFrom Onsite

Desktop Management - Infrastructure Services (IS)

Location: Nashville, TN •
From Day 1 Onsite •
Duration: 1 year

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provide advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to senior leadership.
• Support migrating servers from Windows XP to Windows 7 or higher platform.
• Maintain client databases with up-to-date solutions and clear record of activities.
• Explain and document technical issues in a clear way to clients.
• Use call logging system to accurately record telephone requests.
• Complete software packaging per the information listed in the package requirements form and activities to required timelines.
• Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment.
• Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work, including all Process Change Requests (PCRs) during Transition/Transformation.
• Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process.
• Update workflow management tools to ensure all Software Distribution activities are tracked and recorded.
• Report any issues that may compromise the distribution time frames or success.
• Perform software distribution remediation on unsuccessful endpoints per account procedures.
• Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved.
• Perform monthly patching and ensure 100% compliance.

• Strong Problem Solving and Analytical skills.
• Excellent communication (written/oral) presentation skills.
• Ability to interact with internal/external clients and handle escalations.
• Highly committed to meet the business objectives.
• Ability to build and maintain strong working relationships.
• ITIL knowledge.

Entry level

Full-time

Information Technology