IT Desktop Support Service Technician

IT Desktop Support Service Technician –
The AME Group

We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands‑on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.

• Provide front line technical support for end‑users, addressing hardware, software, and network related issues.
• Install, configure, and troubleshoot desktop hardware, software, and other peripherals.
• Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction.
• Document all technical support activities in ticketing systems.

• 2+ years of hands‑on experience in IT desktop support.
• Proficient in troubleshooting hardware and software issues in a Windows environment.
• Experience with Active Directory, Microsoft Office suite and other common business applications.
• Azure experience a plus.
• Strong communication skills and the ability to work with clients in a professional manner.
• Ability to work independently and collaboratively in a team‑oriented environment.
• Adept at managing priorities and meeting deadlines.
• Associate degree or relevant certifications (CompTIA A+ certification).
• Valid driver’s license and reliable transportation is necessary.
• Must be able to lift up to 50 lbs.

• Competitive salary and benefits package.
• 100% Employee‑Owned Company! Employee stock ownership plan for all employees.
• Professional development opportunities through our employee training program.
• Opportunity for growth and advancement.
• Positive and supportive work environment.

Referrals increase your chances of interviewing at The AME Group by 2x.

This is a full‑time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting