Product Analyst II

Benefits

• Comprehensive medical coverage that includes prescription drug and behavioral health coverage, free telemedicine services, and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Learn more about Employee Benefits here.

Note:
Eligibility for benefits may vary by location.

At HCA Healthcare, we are driven by a single mission:
Above all else, we are committed to the care and improvement of human life. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient‑centered, constantly evolving and constantly improving, practiced with integrity and compassion.

The Product Analyst II for Support Services Applications serves as a subject‑matter expert and connection point between business stakeholders, vendor, and IT support for applicable technologies. The scope of applications includes both existing and yet‑to‑be defined products. The product analyst will work closely with other analysts, product owners/managers, and development teams to understand user needs, gather requirements, application support and issue resolution, and drive product improvement.

• Product Support – Triages and resolves support tickets from end users related to issues around the application.

• Documentation – Contributes to the creation and maintenance of production documentation, including assisting with education materials, test plans, feature documentation, and knowledge base articles.

• Incidents and Requests – Escalates as appropriate, and coordinates resolution across all parties.

• Customer Service – Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders.

• Information Security – Supports security reviews/requests and maintains appropriate documentation.

• Analysis – Supports the collection and documentation of user requirements by interacting with end users and internal stakeholders.

• Design – Works with other analysts and developers to help design software solutions that address the needs of our business partners.

• Participate in complex projects supporting technology initiatives.

• Develop and maintain SLAs, ISAM, data extracts, and other application support.

• Analyze product data to identify trends and make recommendations for product improvement.

• Configuration and Customization – Works closely with teams (internal or external) to meet customer needs, configure and test the application, and prepare environments for go‑live.

• Implementations – Works closely with the business to plan for go‑live, ensure knowledge transfer and training, and prepare for initial activities within the system.

• Data Capture and Flow – Understands how data enters the system, where it flows, and what it means to better support any issues or data…