Fusion AI Agent Marketplace Operations

Job Description

It is an exciting time to be a part of the Oracle Cloud Development organization. As we continue to rapidly introduce new products and enhancements, we are focused on delivering AI capabilities that will help customers automate and transform their business processes. We recently launched an AI Agent Marketplace where trusted, validated AI Agent templates from our global network of certified partners are embedded into Fusion AI Agent Studio alongside Oracle pre‑built AI Agent templates.

As we continue to grow the Marketplace, we are looking for a strategic, execution‑focused program manager to help drive the operational and program management foundation of this platform.

This role will ensure the marketplace runs smoothly, scales responsibly, and delivers an exceptional experience for customers and Marketplace partners. You will design processes, manage cross‑functional communication, and drive operational excellence across internal and external stakeholder teams. You’ll serve as the connective tissue ensuring that Marketplace offerings meet quality, compliance, and user experience standards while also enabling rapid growth.

Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers.

The successful candidate will possess:

• Organizational Operational Excellence: Demonstrated ability to design and optimize repeatable, scalable processes that effectively and efficiently meet stated desired outcomes. Experience tracking KPIs and program success metrics.

• Execution
  
  Skills:
  
  Demonstrated experience organizing and driving structured programs from inception through execution including scoping, planning, prioritization, risk identification/mitigation, issue tracking, and health tracking. Ability to drive decision‑making and adapt in a fast‑moving environment.

• Customer and/or Consulting Partner Relationship Management: Demonstrated strength engaging with customers and consulting partners in productive dialogue to define program outcomes, define plan, and manage to plans to achieve stated desired outcomes. Ability to establish trust, credibility, and long‑term partnerships through proactive engagement and consistent communication.

• Enterprise Application Implementation
  
  Experience:
  
  Experience implementing and sustaining enterprise applications supporting HCM, SCM, CX, and/or ERP such as Oracle Fusion Cloud Applications or similar systems and their AI capabilities is required.

• AI Implementation
  
  Experience:
  
  Familiarity with Fusion AI capabilities is highly desirable.

• Collaboration
  
  Skills:
  
  Experience working directly with customers, SI partners, and Support teams to deliver upon stated objectives. Ability to lead without direct authority.

• Critical Thinking
  
  Skills:
  
  Strong critical thinking and problem‑solving skills with the ability to anticipate challenges and proactively address them.

• Communication
  
  Skills:
  
  Demonstrated strength in verbal and written communication including to technical and non‑technical audiences. Ability to translate complex ideas into business language understood by relevant stakeholders. Ability to effectively lead meetings and cross‑team syncs.

• Operational Management

• Develop and optimize processes for AI Agent Marketplace template submission, testing/certification approval, curation, and lifecycle management

• Own day‑to‑day operational oversight of the AI Agent Marketplace quarterly process that includes intake and certification of new templates

• Build governance models for template quality and version control

• Partner with Development and Support to identify, triage, and mitigate issues to be resolved (may include Marketplace submissions, engagement in SOAK testing, customer/partner AI adoption, and Redwood migration)

• Establish and track operational KPIs (e.g. listing quality, user satisfaction, publishing velocity)

• Partner with internal and external stakeholders to ensure operational needs are defined and delivered

• Build a framework for continuous improvement across Marketplace operations

• Drive execution cadence including creation of program plans, tracking milestones, managing dependencies, and communicating…