Mainframe Support
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listing for:
TechDigital Group
Full Time
position
Listed on 2026-01-03
Job specializations:
-
IT/Tech
IT Consultant, IT Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
IT Support Analyst
Your role
Are you an expert when it comes to Mainframe production support? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
We're looking for an IT support analyst to:
be responsible for providing hands-on Level 2 production support of Wealth Management Americas suite of client and field facing applicationsgovern production support execution aligned to existing ITIL frameworkfollow effective and efficient operational policies, processes, and procedureswork closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product supportpossess strong analytical, problem-solving, and synthesizing skillssupport the Service & Product Manager across several technical domainsensure workflows, processes, tooling, applications, and monitoring maturity are of the highest quality standardcontribute expertise to the management of existing and new IT products and servicesdefine workarounds for known errors and initiate process improvementsmaintain a knowledge databaseYour team
You'll be working in the Hosting Services WM USA Field Facing support team in Nashville, TN. We provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer/user needs. Our measure of success is two-fold: clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise
Ideally, you have:
3-5 years of hands-on experience with Mainframe, batch, and distributed applicationsProficiency with tools and technologies, such as Db2, CICS, Scheduling, Service NowProficiency with monitoring tools such as Splunk, App Dynamics, SeleniumThe ability to solve complex issues, good at problem statement analysis and solution design thinkingA track record of influencing senior IT stakeholders and business partnersConfidence in communicating technology to non-technical audiencesThe capability of understanding client needs and translating this into products and servicesFamiliarity with the SRE (Site Reliability Engineering) automation approachSkill matrix:
SkillExperience neededCompetency LevelCobol5-7 yrs Advanced
JCL5-7 yrsAdvancedDB
25-7 yrs Advanced
VSAM3-4 yrs Intermediate
Production Support5-7 Yrs Advanced #J-18808-Ljbffr
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