Customer Service Specialist

Company Overview

Health Stream is the leader in healthcare workforce solutions. We help organizations work better by enabling their people to work smarter. We provide learning, clinical development, credentialing, and scheduling applications on healthcare’s #1 platform, streamlining tasks and improving performance, engagement, and safety.

Join to apply for the Customer Service Specialist I role at Health Stream
. You will provide exceptional customer service and product support and play a significant role in the overall customer experience. As the face of Health Stream, you will become the client’s biggest advocate, gaining deep knowledge of our products and delighting clients with your expertise and positivity.

• Provide phone, email, and chat support; work closely with customers and internal teams to efficiently resolve issues.
• Troubleshoot and diagnose reported problems and develop solutions.
• Build strong relationships with colleagues and customers, communicating in a timely, professional, and respectful manner.
• Identify, test, and verify issues; provide the development team with clear documentation.
• Collaborate cross‑functionally on customer‑focused initiatives for a seamless experience.
• Participate in testing new features and releases.
• Suggest recommendations for product enhancements using data and customer feedback.

• At least one year of experience in customer‑facing roles.
• Bachelor’s degree in a related discipline preferred; practical experience may waive education requirements.
• Practical knowledge of the healthcare industry is a definite plus.
• Extraordinary, charismatic phone presence; excellent written communication; and ability to convey information clearly, concisely and thoughtfully.
• Strong problem‑solving skills, prioritization, and ownership of work.
• Effective communication with both non‑technical and technical customers.
• Ability to dissect technical issues, determine root cause, and deliver comprehensive resolution.
• Skill in simplifying complex topics into digestible parts.
• Active listening and empathetic customer advocacy.
• Insatiable curiosity for learning how things work.
• Working knowledge of Microsoft operating systems and familiarity with Salesforce, Microsoft Teams; basic SQL is a plus.
• Flexible 8‑hour schedule covering 7 AM–7 PM CST, Monday‑Friday; weekends and holidays do not require coverage.
• Team player committed to high standards and quality.
• Willingness to seek solutions even when answers are not immediately available.

The salary range for this position is $40,492–$43,000; compensation is determined by experience, qualifications, and performance.

• Medical, Dental, and Vision insurance
• Paid Time Off
• Parental Leave
• 401(k) and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short‑term and Long‑term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Health Stream is an equal‑opportunity employer. We prohibit employment practices that discriminate based on age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information, or any other protected category.

Entry level

Full‑time

Other

Software Development

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the Health Stream team and become a Health Streamer! Together, we can make a difference in the world of healthcare.