Senior Systems Engineer

Nashville, TN
730A Freeland Station Rd
Nashville, TN 37228, USA

The Senior Systems Engineer will be responsible for working in conjunction with Managed IT staff to manage and maintain customer networks. They will work with the Project Manager to ensure project tasks are completed as assigned, they will partner with Technical Account Managers to ensure customer needs are addressed (both current and future), they will act as a point of escalation for both the engineering team as well as service tickets, they will also help research and implement new solutions to add to RJ Young’s technology stack.

Additionally, a Senior Systems Engineer will perform as a contributing member of the Engineering Team to ensure customer networks are secure and functioning at target performance standards and reliability.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, and other various technologies.

• Provides technical support to customers and internal staff via phone, email, and remote support based on assigned trouble tickets and project tickets
• Creates, updates, and maintains excellent documentation and notes within the PSA tool and other appropriate systems to ensure efficient access to time critical information and changes
• Works with Engineers, Technical Account Managers, and Management with proactive suggestions to changing technology or updates
• Assists with training internal staff through documentation of new technologies and policies.
• Partners with customers to help ensure they environments have strong security postures and have a roadmap for future considerations.

• Must be able to lift 25 - 50 pounds.
• Must be able to move lightweight equipment (servers, PCs, mounts). Position Type / Expected Hours of Work
  • Full-time:
    Monday–Friday; 40 hours/week
  • Work may require some nights and weekend work depending on customer downtime requirements
  Travel

  This position is based in an office, but some travel may be required.

  Required
  
  Education and Experience
  • Bachelor’s degree in Computer Science or related field and/or 7+ years of related experience
  • Proven experience in planning, deploying and supporting all the following:
    • Server applications, operating systems (Windows, Linux, macOS, etc.) and virtualization (VMware, Hyper‑V, etc.)
    • Network protocols and IP scheme design
    • Infrastructure devices and appliances: firewalls, routers, switches, and security
  Preferred
  
  Education and Experience
  • Cisco, HPE, Sophos, Fortinet, Dell, Synology, Storage Craft, and other industry manufacturer certifications desired
  AAP / EEO Statement

  RJ Young provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  Other Duties

  Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  Equal Opportunity Employer

  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.