Technical Support Engineer

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High Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. Headquartered in Nashville, TN, we serve more than 1,700 customers across the United States, Canada, and Central & South America supporting utilities of all sizes with innovative technology and reliable service.

The Technical Support Engineer provides frontline phone support to customers and distributors, assisting with equipment installation, troubleshooting, and system setup. You'll be involved in configuring customer sites within a cloud-based SCADA platform, supporting ongoing customer satisfaction efforts, and maintaining accurate records across internal software systems.

Schedule: Support office hours are 7:00am-5:00pm with staggered shifts. Expected to do some after‑hours on‑call support from home.

• Provide phone‑based support for customers and distributors who are either installing units or troubleshooting problems in the field
• Build basic Customer and Remote Terminal Unit installations on the High Tide Cloud‑based SCADA system
• Take input from customers and configure users’ websites
• Conduct satisfaction interviews with existing customers
• Update tracking matrices & company‑wide software‑based applications for organizational purposes
• Other duties as assigned

• Adequate computer skills (Google Apps, MS Excel, Trello, Slack)
• Customer‑first attitude
• Positive and professional demeanor
• Good communication skills
• Organized note taking and record keeping
• Teachable attitude: willingness to learn
• Good math skills and comfortable with hexadecimal and binary number conversions
• Experience with electrical and electronic basics
• Able to understand voltage, current readings and resistance measurements
• Ability to manage simultaneous projects & tasks is a must
• Possess all Level 1 skills outlined on the Skill Training Matrix

• Associates degree in electronics or programming or equivalent experience.

• 10 paid holidays and PTO
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company‑paid Employee Assistance Program (EAP)
• Company‑Paid Life Insurance & AD&D, Short‑Term Disability and Long‑Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance
• Employee Rewards and Recognition Program

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• EEO/AA/M/F/Vet/Disability
• Employee Polygraph Protection Act
• Family and Medical Leave Act
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