Technical Support Spec

Position: Technical Support Spec I
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
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* JOB DESCRIPTION:

**** SUMMARY OF POSITION
** The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues.  This role performs routine support tasks and may provide support to staff and contractors by following documented procedures.  The job requires a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team.

Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures. Regular attendance and punctuality is required.
** ESSENTIAL DUTIES & RESPONSIBILITIES
*** Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
* Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
* Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
* Documenting technical procedures
* Maintaining inventory of desktop hardware and software
* Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
* After Hours Call Support
** KNOWLEDGE, SKILLS & ABILITIES
*** Effectively communicate via written, verbal, in person and virtual methods
* Knowledge of desktop operating system
* Knowledge of desktop hardware, including laptops, desktop, and peripherals
* Knowledge of software applications, including Microsoft Office, Adobe Acrobat
* Knowledge of IT security principles and practices
* Troubleshooting skills to diagnose and resolve hardware and software issues
* Time-Management skills to prioritize and manage multiple tasks simultaneously
* Attention to detail to maintain accurate documentation and inventory records
* Interpersonal skills to work effectively with colleagues and end-users
* Ability to learn and adapt quickly to new technologies and software applications
* Ability to work independently and as part of a team
* Ability to work under pressure and meet deadlines
* Ability to analyze complex technical problems and develop effective solutions
* Ability to provide technical training and support to end-users
** QUALIFICATIONS*
* ** Education Level
** Bachelor's degree in computer science, Information Technology or another related field required. Four years of relevant experience will be accepted in lieu of the bachelor's degree.
** Years of Experience
** Minimum of 1-3 years of relevant experience.
** Certification/Licensure
** Preferred A+, Microsoft Office Cert, Microsoft Windows
** PHYSICAL REQUIREMENTS
**** Standing – 10%
**** Sitting – 90%
**** Squatting – Occasional
**** Kneeling – Occasional
**** Bending – Occasional
**** Driving – Occasional
**** Lifting – Occasional
**** DISCLAIMER
* * The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
** Time Type:
** Full time
** Pay Range:**$22.12--$31.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
* Medical, dental, and vision health coverage
* Flexible Spending and Health Savings Accounts
* 403b retirement plan with company match
* Paid time off and ten paid holidays
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
* Employee Resource Groups
* Continuing education opportunities
* Employee Assistance Program
* Centerstone is an equal opportunity…