Technology User Enablement Specialist

We are UMG, the Universal Music Group. We’re the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

At Universal Music Group (UMG), our mission is to shape culture through the power of artistry and innovation. The Technology User Enablement Specialist plays a pivotal role in realizing that mission by empowering employees across the globe to confidently and creatively use technology in their daily work. In this role, you’ll help bring technology to life for our people through learning experiences, communication strategies, and adoption programs that make it easy and inspiring for employees to get the most out of UMG’s digital ecosystem.

You’ll turn complex systems into seamless experiences, enabling teams across every label and business unit to work smarter, create faster, and stay connected.

• Champion a user-first mindset, ensuring that people feel confident and supported when adopting new tools.
• Design and deliver engaging training sessions, workshops, and learning experiences that promote confident use of enterprise tools.
• Foster vibrant user communities around key technology platforms by sharing best practices, success stories, and “quick wins.”
• Develop accessible user resources, such as guides, videos, and knowledge articles, that make technology simple and intuitive for all employees.
• Contribute to a culture of shared learning by making knowledge resources easy to access and use across regions and business units.
• Act as a point of contact for user enablement questions, helping employees overcome challenges and discover better ways to leverage technology.

• Collaborate to plan and execute adoption strategies for new technologies, ensuring smooth transitions and strong engagement.
• Create enablement campaigns that inspire enthusiasm around tools and transformation initiatives.
• Leverage storytelling and real-world examples to make technology relatable, helping users see the tangible benefits of new tools in their day-to-day workflows.
• Analyze adoption metrics and employee feedback to measure impact and drive continuous improvement.

• Partner with Tech support and product owners to identify trends, remove barriers, and optimize the overall user experience.
• Use feedback loops and analytics to proactively identify areas where additional guidance or simplification could improve efficiency.

• Empathy & Advisory Mindset:
  You listen to employees’ needs and provide thoughtful, tailored technology guidance that helps them do their best work.
• Communication Excellence:
  You communicate clearly and confidently, making complex ideas simple and inspiring for diverse audiences.
• Collaboration:
  
  You work seamlessly across global teams, building strong relationships and aligning user needs with technology capabilities.
• Curiosity & Innovation:
  You stay curious and ahead of digital trends, always looking for creative ways to make technology more intuitive and empowering.
• Cultural Awareness:
  You appreciate the diversity of UMG’s global workforce and artist community, adapting your approach to different perspectives and creative environments.

• Bachelor’s degree in Information Technology, Communications, Education, or related field (or equivalent experience).
• 4+ years of experience in technology training, user enablement, IT support, or change management.
• Proven ability to build trusted relationships with diverse users, from creative professionals to executives.
• Excellent communication and presentation skills, with the ability to translate complex technical topics into simple, user-friendly guidance.
• Confident interacting with colleagues of all levels, including…