Help Desk Analyst II

Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6‑month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.

• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
• Classify and prioritize all service requests according to department standards and guidelines
• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise
• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines
• Reassign and/or escalated service requests in a timely manner to the appropriate resource and level when necessary
• Work with Support Engineers and other internal service providers to guarantee smooth handoffs
• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals

• Experience troubleshooting computers – Windows 10, Windows 11, Bit Locker, Dell computers, Dell remote setups (docks, keyboards, monitors, headsets, pucks), Office
  365/M365, MS Teams, Cyber Ark, PCs where people are not administrators, VPN, working in ticketing queues
• Customer service skills
• Good at multitasking
• Outgoing personality

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.

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