IT Onsite Administrator- Nashville

IT Onsite Administrator – Nashville

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- Nashville role at Elevate
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Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance.

Over the years, the world of sports has transformed, standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with thoughtful insights and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 400+ employees spans the globe in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process.

As an IT Administrator, you will be the leadoff hitter for our internal support. You will focus on the employee experience, ensuring our processes and systems meet current and future needs. Your expertise in user experience will be vital as you execute and refine business processes, systems, and technologies to enhance user experiences. In this role, you will support many different enterprise IT systems, improving cost effectiveness, and service quality.

• Offer a strong understanding of the user experience (both internally and externally), execute and refine business processes, systems, technology, data, and information systems to achieve and exceed business outcomes.
• Maintain and drive robust technical standards, solutions, systems, and processes.
• Monitor events and check in on the internal team throughout the day, troubleshooting as needed.
• Influence technology strategies and decisions with an elevated level of experience and knowledge.
• Ensure compliance with established security policies and procedures.
• Address training needs as required.
• Coordinate and support the regular testing of products to address faults and provide evaluations to improve them.
• Stay informed on emerging security threats, technical challenges, and developments in system protection and IT security standards.
• Collaborate with product stakeholders to translate business problem statements into workable technical solutions.
• Communicate plans, status, and issues to higher management levels.
• Provide recommendations and partnerships for technology solutions, including the creation of technical proposals and soliciting cost estimates.

• Education and/or
  
  Experience:
  
  Bachelor's degree in computer science, information technology, and/or minimum 4+ years of experience supporting foundational integrated core systems and leading transitions of legacy systems to cloud-based systems, integrating data/information, and establishing a technology road map to meet business needs.
• Knowledge/Skills/Abilities:
  • Solid working knowledge of software solutions—specifically Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMWare, or equivalent virtualization systems.
  • Experience working with cloud software and systems.
  • Proficient with macOS and knowledgeable with Windows 11.
  • Demonstrated experience in process analysis.
  • Experience in multi-site organizations with distribution systems.
  • Has implemented key core foundational systems with successful outcomes (e.g., financial, customer, employee).
  • Exceptional communication and reporting skills.
  • Critical thinker and problem solver.
  • Strong interpersonal skills and a patient, helpful demeanor when providing end-user support.
  • Ability to work in a high-pressure, deadline-driven environment.

• Full Time – Exempt
• Medical,…