ITOC Analyst

ITOC Analyst – Operations Center
Nashville, TN
Onsite
Contract Position

Our client is seeking an ITOC Analyst to join their Data Center Operations team in Nashville on a contract basis. As the first line of support in a 24/7 operations environment, you will be responsible for monitoring, maintaining, and troubleshooting mission-critical data center infrastructure, supporting both facility and IT systems. This role requires hands‑on involvement with physical facilities such as power and cooling systems, as well as IT hardware and network infrastructure.

The ideal candidate is detail-oriented, comfortable working shifts or non-standard hours, and thrives in high‑availability, mission‑critical environments.

• Monitor and support data center physical facilities, including power, cooling, and environmental systems
• Perform hardware and server deployment, replacement, and troubleshooting
• Conduct preventative maintenance, routine inspections, and health checks on data center infrastructure
• Troubleshoot and resolve issues related to electrical and mechanical equipment
• Support and maintain network infrastructure, including cabling, racks, and patching
• Respond to incidents, alerts, and tickets as part of an operations center / NOC-style workflow
• Document work performed and elevate issues appropriately to engineering or facilities teams
• Adhere to operational procedures, safety standards, and change management processes

• Experience working in a data center, NOC, or critical facilities environment
• Hands‑on experience with server hardware, rack/stack, cabling, and break/fix
• Working knowledge of electrical and mechanical systems in a data center setting
• Ability to follow runbooks, procedures, and safety protocols
• Comfortable working shifts, on‑call rotations, or non‑standard hours if required
• Experience with mission‑critical environments (healthcare, financial services, enterprise IT, etc.)
• Familiarity with monitoring tools, ticketing systems, or CMDBs
• Basic understanding of networking concepts (switches, patch panels, fiber/copper)
• Certifications such as CompTIA A+, Network+, or data center‑related training (nice to have, not required)