More jobs:
Service Desk Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-09
Listing for:
Scorpion Therapeutics
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Service Desk Specialist supporting Certara's biosimulation software, ensuring high-quality, timely customer support and issue resolution.
Responsibilities- monitor, triage, and resolve internal/external tickets from creation to closure
- advocate for customer feedback
- collaborate with Product, Engineering, QA, and Customer Success teams
- maintain technical documentation
- inform product improvements
- escalations when necessary.
- Bachelor's degree or 1+ years in application support
- proficient with ticketing/CRM tools like JIRA
- strong customer service, communication, and collaboration skills
- understanding of SDLC
- track record of meeting SLAs
- research and technical troubleshooting skills
- detail-oriented with strong organizational skills.
- experience working on multi-client projects with competing priorities
- experience in software development environment
- focus on software support in a biopharma context
- multi-team collaboration
- remote work with a preference for East Coast candidates
- no travel specified.
Our organisation is growing, and we are hiring a Service Desk Specialist in United States.
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