Human Centered Design SME

POSITION TITLE: Human Centered Design SME

LOCATION: Remote

CLEARANCE: Must be able to obtain aHigh-Risk Public Trust

At APV,we’remore than a technology company —we’rea mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Ourexpertisespans AI/ML, data architecture, low-code/no-code development, Agile Dev Sec Ops , and cloud services, delivering scalable and meaningful solutions.

In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. Ifyou’repassionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007,we’vepartnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations.

With 70+ prime contracts and a proven record of client success, APV continues to grow — andwe’relooking for exceptional talent to grow with us.

Seeking a mission-driven Human-Centered Design SME to support a large-scale federal healthcare technology program. This role provides leadership in user research, service design, accessibility, and user experience strategy for a product used daily by internal government teams to manage value-based care models, working on a SAFe Agile team with Program Increment (PI) planning. Accessibility is a first-class requirement here, not an afterthought.

• Lead user research, stakeholder interviews, surveys, workshops, and usability assessments.
• Develop user personas, journey maps, service blueprints, workflows, wireframes, and prototypes.
• Translate user research findings into actionable requirements, recommendations, and experience improvements.
• Conduct usability testing and evaluate solution effectiveness across multiple user groups.
• Support dashboard design, navigation structures, information architecture, and digital user experiences.
• Ensure compliance with Section 508 accessibility requirements and inclusive design practices.
• Develop training, adoption, communications, and change management materials supporting new capabilities.
• Run discovery research directly with government program staff, model teams, and analysts to understand real workflows before proposing solutions.
• Design interfaces, dashboards, and information architecture that make complex model, quality, and financial data usable by non-technical staff.
• Own Section 508 and WCAG 2.1 AA conformance across interfaces and documentation, including accessibility testing and remediation of existing content.
• Apply the U.S. Web Design System and federal digital service practices to establish reusable design patterns and a consistent component library.
• Measure adoption and usability after release, and feed findings back into the product backlog with clear, prioritized recommendations.

Bachelor’s degree in Human-Computer Interaction, UX/Design, Psychology, Human Factors, Information Science, or a related discipline; equivalent relevant experience may be considered.

• Minimum 7 years of relevant experience in human-centered design, UX research, service design, product design, or related disciplines.
• Demonstrated expertise in user research, journey mapping, personas, usability testing, prototyping, information architecture, interaction design, and translating user research into actionable product and service requirements.
• Ability to incorporate accessibility, inclusive design, and user feedback throughout the product lifecycle. Knowledge of Section 508 and applicable federal…