EMR Analyst - Epic Billing

Primary Location Remote Department IS Epic Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular
* Expected Starting Pay Range $69,388.80 - $88,608.00
* Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

What You'll Do:
As an Analyst I - EMR on the Epic Billing team, you will bring your revenue cycle background, collaboration, coordination, and technical capabilities to the table. You'll work collaboratively with guidance and supervision, taking on a range of assignments related to production support, system updates, and maintenance. You'll have the opportunity to engage in projects driving the administration of Epic Billing tools, technical support, and ensuring exceptional customer experiences.

Take ownership of tasks with sense of urgency and drive them to completion. Take initiative and suggest what needs to be done. Communicate to supervisor regarding overall issues and roadblocks. Work with cross functional teams. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.

Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Demonstrate teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations.

Serve as a resource for application projects and enhancements. Effective time management and prioritization of assigned tasks. Ability to scope and estimate work effort for small projects. Accurate and timely communication of status. Effectively collaborate across teams.

Provide technical support and problem resolution for known issues. Develop troubleshooting skills. Develop critical thinking skills to enable working through details of a problem to reach a positive solution. Escalate unresolved issues with urgency. Support a user base through clinical system training and the creation and curation of education and training materials. Participate in on‑call support rotation and learn basic support processes.

Interact with all levels of staff throughout the Medical Center in a collaborative manner. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

• Bachelor degree or equivalent combination of education and experience
• No experience required

• Direct experience within the revenue cycle environment, understanding the unique workflows and challenges.
• Proficiency in working with Epic Information Systems, including implementation and maintenance.
• Understanding of regulatory requirements as they relate to revenue cycle operations.
• Ability to analyze revenue cycle data trends to improve processes and outcomes.
• Experience collaborating with revenue cycle operations leadership to align informatics solutions with operational needs.
• Ability to effectively navigate a complex healthcare environment.

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