USA_Support Executive
Job in
Nashville, Davidson County, Tennessee, 37201, USA
Listed on 2026-10-10
Listing for:
Varite, Inc
Full Time
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description:
An Desktop Support Engineer is responsible for Install, configure, and maintain desktops, laptops, Cisco Phones and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices
Key Responsibilities
Hardware and Software Management:
Install, configure, and maintain desktops, laptops, and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices
Collaboration and Documentation:
Work with IT teams and vendors to resolve escalated issues, maintain accurate ticketing records, and document procedures, configurations, and troubleshooting step
Cisco Phone Setup
· Configure and deploy Cisco IP desk phones.
· Add and update user extensions in the phone system.
· Test voice lines and fix call quality issues.
· Patch network cables and check port settings.
Shipping Tasks
· Pack broken or extra hardware safely.
· Create labels and process packages using UPS.
· Track outgoing and incoming shipments.
· Keep a log of all shipped inventory.
Required Skills
• Experience with Windows and Mac OS, Microsoft 365, and endpoint management tools like Microsoft Intune
• Knowledge of networking protocols, security systems, and desktop support software
• Strong problem-solving, analytical, and communication skills to interact effectively with end-users and IT teams
Additional Information Desktop Support:
Install| upgrade| and repair Windows computers.
Ticket Management:
Manage L1 and L2 support tickets using IT service management tools.
Desktop Support:
Install| upgrade| and repair Windows computers.
Ticket Management:
Manage L1 and L2 support tickets using IT service management tools.
Cisco Phone Setup Configure and deploy Cisco IP desk phones. Add and update user extensions in the phone system. Test voice lines and fix call quality issues. Patch network cables and check port settings.
Shipping Tasks Pack broken or extra hardware safely. Create labels and process packages using UPS. Track outgoing and incoming shipments. Keep a log of all shipped inventory.
Skills: IT Service Management Consulting
Experience Required: 4-6 years
Skills:
Category Name Required Importance Experience Skill Category Test1 _MN IT Service Management Consulting Yes 1 >7 years
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