Director, Legal Operations

The Director, Legal Operations will lead and oversee all aspects of legal operations for the NVA Legal, Compliance & Government Relations team. This role is responsible for driving operational efficiency, developing metrics and KPIs, implementing scalable processes, managing budgets and vendors, and developing and executing a comprehensive legal technology roadmap. The position will serve as a strategic partner to leadership, enabling the Legal, Compliance and Government Relations function to operate effectively in a complex, multi-site environment.

* We welcome applicants from across the U.S. to apply however preference will be given to those who are local to the Nashville, TN area.

• Lead the design, implementation, and continuous improvement of legal operations processes and infrastructure.
• Develop and execute a legal operations strategy aligned with business and legal priorities.
• Establish and track KPIs and metrics to measure legal function effectiveness.
• Support strategic initiatives, including corporate maturity and IPO-readiness efforts.

• Develop and implement a multi-year legal technology roadmap.
• Evaluate and manage legal technology solutions (CLM, e-billing, matter management).
• Drive adoption of workflow automation, AI-enabled tools, and analytics capabilities.
• Partner with IT for system integration and scalability.

• Streamline legal workflows and reduce manual processes.
• Implement standardized templates and playbooks.
• Optimize outside counsel usage and spend management.
• Manage legal budget planning, forecasting, and tracking.
• Oversee outside counsel relationships and performance.
• Implement e-billing and cost control processes.

• Support governance, compliance, and risk initiatives.
• Ensure documentation and audit readiness.

• Bachelor’s degree required; advanced degree preferred.
• 6+ years of relevant experience in legal operations.
• Experience with legal technology and process improvement essential.
• Strong project management and analytical skills.
• Strategic thinking and execution
• Cross-functional collaboration

Physical Demands of the Job

Predominantly office-based work with prolonged sitting, computer use, presentations, and meetings. Travel is expected but less than 20%, and may include occasional visits to company events, Legal Team offsites and meetings, or hospital sites. Standard office demands apply with occasional evening or weekend work as business needs require.

Job requirements, including essential job responsibilities, key deliverables and outcomes, and success metrics, all subject to change based on business needs.

FLSA Classification: Exempt

The base salary range for this full-time position is $150,000-$190,000 annually. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

* This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI-Remote

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more…