Communications Analyst - Net Ops

The IS Communications Analyst 2
- Net Ops is within the Information Technology Services (ITS) Department and is responsible for the operational support of network infrastructure and network support applications serving Metropolitan Government of Nashville and Davidson County departments and agencies.

The incumbent supports the operation, maintenance, monitoring, and troubleshooting of enterprise network equipment, applications, and services. The responsibilities include identifying and assisting with the resolution of network-related issues, administering network support applications, troubleshooting services across Layers 1–3 of the OSI model, and performing changes necessary to maintain reliable network services throughout the Metro environment.

The successful candidate is expected to demonstrate established knowledge and proficiency in network technologies while continuing to develop technical expertise within the Communications Technology functional area. The position requires effective communication and collaboration with both technical and non-technical customers, ITS teams, vendors, and other Metro departments.

ITS operates as a 24-hour-a-day, 7-day-a-week, 365-day-a-year technology services organization. The employee must be available to perform duties as required, which may include work outside normal business hours, including nights, weekends, or holidays.

• Supports network infrastructure, applications, and services associated with the Metro enterprise network environment to maintain reliable operation and performance.
• Performs administrative functions for network support applications, including DHCP and server-based network troubleshooting and monitoring tools.
• Troubleshoots network applications and services across Layers 1–3 of the OSI model.
• Performs moves, adds, changes, and deletes associated with network and telecommunications services.
• Gathers and analyzes information to identify problems, support incident resolution, and develop appropriate technical solutions.
• Assists in identifying and resolving complex network issues and engages additional technical resources or vendors when appropriate.
• Coordinates with other ITS functional areas, Metro departments, customers, and vendors to support network operational requirements and desired outcomes.
• Participates in network projects, maintenance activities, upgrades, and other initiatives as assigned.
• Prepares clear and concise technical documentation and communicates technical information appropriately to both technical and non-technical audiences.
• Maintains awareness of established ITS standards, policies, procedures, and operational practices applicable to the network environment.
• Performs both office and field work. Field activities may include walking, standing, bending, stooping, climbing, and lifting objects up to 35 pounds. Assistance is expected when lifting objects weighing more than 35 pounds.
• Drives to various locations throughout Nashville and Davidson County to provide on-site network and telecommunications support.
• May be required to work outside normal business hours when necessary to support critical systems, network services, incidents, maintenance activities, or operational needs.

Three (3) Years of experience in the design, installation and maintenance of communications systems and networks.

• Valid Driver License

Note:
Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience supporting enterprise network environments, including VLANs, IP addressing and subnetting, DHCP, and Layer…