IT Help Desk Agent — Government Swing Shift

Spry Methods, Inc. is seeking a Call Center Operator for a Swing Shift to serve as the first contact for IT support. You will engage with government end users via phone, email, chat, and a ticketing system, delivering professional and efficient assistance.

Responsibilities include triage, documenting in ITSM, following SOPs, and routing unresolved issues to Tier 2/3 while meeting SLA targets. Must have 1+ year in a support role and strong communication skills.

This opportunity is for the IT Help Desk Agent — Government Swing Shift role at Spry Methods, Inc.

For the IT Help Desk Agent — Government Swing Shift position at Spry Methods, Inc., we are reviewing applications now.

Step into the IT Help Desk Agent — Government Swing Shift role at Spry Methods, Inc. in Nashville, TN, United States and grow with us.