Associate Application Developer ServiceNow

Do you want to join an organization that invests in you? At CereCOre, part of HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The Cere Core Service Now Associate Developer for service management software has a working knowledge and understanding of Service Now core systems. They have an understanding of Cere Core operational processes, business relationships, procedures and workflows.

Key responsibilities include:

review, analyze, and evaluate user needs in relation to the service management systems. Under the direction of the Senior Developer the role is responsible for developing and maintaining the Cere Core Service Now systems, utilizing efficient development methods that meet client needs, assuring operational correct functions and workflows. These methods take advantage of available tools to expedite the development process to configure and develop solutions on Service Now platform and to work with a team to implement and deliver applications and integrations in a fast-paced agile project environment.

• Collaborate effectively with other Service Now team members, end users, clients and administrators to develop solutions and address general updates and configuration changes/requests
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Participate in ongoing production support, end user support
• Participate in the execution of testing as part of the Quality Assurance process
• Contribute to documenting processes and procedures
• Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
• Adhere to Agile methodology
• Understand key aspects of the Service Now platform:
  Workflows, Forms, Client Scripts, Business Rules, UI Actions, and Core Configuration
• Deliver Service Now integration with other third-party systems (AWS, BMC Remedy, Solar Winds, Footprints, Managed Engine, and Jira etc.)
• Have working knowledge of JavaScript, Glide Script, REST, JSON and associated frameworks
• Are familiar with AJAX, HTML, CSS, and SOAP
• Have experience with AngularJS is a plus
• Identifying and solving IT operational opportunities using process improvement tools, policy and procedure
• Auditing
• Participates with the CERECORE organization in organizing, leading, executing and co-leading process improvement through service management processes and application
• Identify inefficient processes, workflows and assist in making them more efficient through utilization of service management applications
• Collect and analyze data in systematic ways for operational KPI analytics.
• Leads cost/benefit analysis for projects
• Develop and maintain training of all CERECORE resources for service management applications.
• Maintain up to date reference materials for service management applications including knowledge base Library
• Maintain adoption analytics
• Contribute to marketing strategies for service management applications utilization and knowledge. Knowledge, Skills & Abilities
• Demonstrates initiative and exceptional client relationship skills
• Exceptional conflict management skills
• Able to communicate effectively in both written and verbal formats across all levels of personnel and Executive management
• Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities
• Actively participating as a member of a team to move the team toward the completion of goals
• Maintain stable performance under pressure or opposition
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks
• Ability to understand IT Operations processes and computer skills
• Applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
• Effective presentation skills
• Possess a strong understanding of Professional and Managed service environments, and their business Functions
• Other Duties as assigned

What qualifications you will need:

• High School graduate or equivelent
• Less than one year's experience
• Service Now System Administrator required

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits
  for medical, prescription drug, dental,…