Technical Delivery Manager

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action, while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options.

Our mission: revolutionize how healthcare deploys and operationalizes AI in production.

Optura’s Forward Deployed Engineering team works inside customer environments to stand up our platform, wire it into real clinical and operational workflows, and get healthcare organizations to measurable value fast. We’re looking for a Technical Delivery Manager to own delivery across those deployments — the client’s continuity point of contact from the day scope is signed through go-live and into steady state, and the internal quarterback who keeps Forward Deployed Engineers, Platform & Infrastructure, Strategy, and Sales moving in sync.

You’ll build the schedule, pressure-test it, keep it anchored to ground truth through daily lockstep with Forward Deployed Engineers, and serve as the customer’s single point of accountability for the go-live date — without owning the hands-on technical build, the commercial terms, or the underlying value model. Healthcare deployments are messy by nature: competing information technology priorities, long security review queues, integration partners with their own timelines, and executive sponsors who want a straight answer.

You’ll be the person they trust to give it — composed, credible, and honest when it counts. Reporting to VP/Senior Director/Head of/whoever Forward Deployed Engineering, this is a role for someone who owns outcomes, not tasks: the date is yours whether or not the inputs show up on time.

• Get read into new engagements before signature — reviewing deal history and scope with Sales — and translate signed scope into an initial delivery plan and kickoff deck
• Own technical discovery working with Forward Deployed Engineers — capturing the client's current-state environment (systems, data formats, existing integrations, security/compliance constraints) ahead of the Configuration Sprint
• Work with Forward Deployed Engineers to maintain a living technical onboarding brief for each account — architecture pattern, integration points, and known constraints — so new engineers joining an account get up to speed quickly
• Build and own end-to-end deployment schedules across a portfolio of concurrent customer programs, from kickoff through integration, validation, go-live, and the first value measurement cycle
• Own the readiness gate that determines when a deployment is cleared to move from configuration into build — surfacing technical tradeoffs, closing outstanding checklist items, escalating blockers, and replanning when infrastructure or integration work slips
• Run daily cadence with Forward Deployed Engineers to reconcile plan against reality, and translate ground truth into sharp, honest reporting for customer and Optura leadership
• Drive accountability across customer information technology teams, integration partners, and internal engineering without creating friction with the people who have to deliver
• Participate in architecture and design review sessions — ask informed questions, flag downstream risk or dependency, and translate the outcome for executive sponsors and non-technical stakeholders
• Facilitate technical trade-off decisions between Forward Deployed Engineers, product engineering, and customer…