Service Desk Personnel
Listed on 2026-10-16
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IT/Tech
Technical Support, HelpDesk/Support, Systems Administrator, IT Support
Service Desk Personnel
Location:
Nashville, TN (Onsite) Duration: 12+ months Interview Type:
Either Webcam or In-person DO NOT SUBMIT ANY CANDIDATES TO THIS REQUISITION WHO WERE ALREADY SUBMITTED TO REQUISITION 66083.
WORKING HOURS - 7.5 HOURS PER DAY
Description Must be able to lift at least 50 pounds. IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different OUs Able to look up attributes Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing Cisco Web Ex MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment Service Now Ticket management Ticket assignment
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