Service Desk Personnel

Contract Role Service Desk Personnel

Service Desk Personnel for client at Nashville Tennessee.

Position Details:

Service Desk Personnel
- Nashville Tennessee

Location:

Nashville Tennessee - 37243

Project Duration: 12 Months

Pay rate: $22 - $25/hr on W2

Job Description:

• IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco Web Ex
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• Wi fi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• Hardware Deployment

Service Now

• Ticket management
• Ticket assignment

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Kim Shukla at  can be reached on # .

About generis Tek: generis tek is a boutique IT/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides.

We aspire to be our client has most trusted business partner.